FAQ's

OnLine Learning with EME

  • Does learning about ears OnLine really work?

    YES, during Covid we taught in classrooms without contact or looking into ears - and have taught virtually since then. All participants have reported they could now confidently follow the EME Technique to look safely into ears, make an accurate assessment and offer advice to their clients.

  • What is it like learning with the new EME courses?

    We present information using slides, talking about the subject as you work through the lesson's. We use lots of pictures, video clips, diagrams, and interesting case studies and stories to make learning the important points memorable and easy

  • Do I get a certificate as proof of my learning?

    YES, our certificates acknowledge your course completion and the learning hours. You can download a PDF certificate from your student dashboard upon successful completion of each course.

  • Can I learn at home and at work? on different devices?

    YES, the Thinkific App is available in your playstore. You can learn anytime, anywhere, on any device.

  • Can anyone do EME courses?

    YES, the first ones developed will be directed at health professionals who want to learn how to look into ears, later some will make more sense for parents & people with ear conditions, also in development is a section for MicroEarCare service providers.

  • Can I share my login? with friends or colleagues?

    No, one login for one person and one course for one certificate. Each person must have their own individual access account

  • Does my access to courses expire?

    YES, each course is available for a specific time frame which will be clearly stated before purchase. On expiry you will no longer have access to the course, even if you are yet to complete it - don't worry we will be clear in how long the lessons will take and send you weekly reminders prompting you on your progress to avoid this! One copy of the learning resources (excluding course presentation) can be downloaded for your personal use.

  • Can I ask a question about courses now? without signing up?

    YES, please use our CONTACT page to email any questions. We aim to get every email answered before 4pm Thursday each week - we work part-time in the NZ Auckland Time Zone

  • And if I have questions during the course?

    We invite you to join the EME Community, a unique support group available for our students. We encourage peer support; sharing hints, advice, challenges and celebrations. And Live Q&A sessions and drop-ins with the presenter.

Accounts & Payments

  • What are the payment methods available?

    Our checkout uses Stripe Credit/Debit card payments in NZ dollar currency.

  • Can I purchase a course for a group of people?

    YES, please use our CONTACT US to request a 'bulk buy' coupon code to use. Then your admin or each individual will use that coupon code to create individual student accounts to use the EME learning platform.

  • Can I get my money back if I am not happy with any course?

    YES - EME offers a fair refund policy. If after completing at least 40% of an OnLine course within 14 days from the course purchase date, you are not satisfied with the teaching or learning, you are most welcome to CONTACT us for a refund - minus reasonable admin fees. We will expect you to provide answers to some brief questions so we have full opportunity to explore ways for us to improve.